Dear Sales Partner,
Welcome to The Phoenix Group, the POS industry’s largest independent POS distributor. We are confident you will find our service, prices, and overall capabilities second-to-none, and we look forward to partnering with you for a long time to come.
The following materials contain all the pertinent information and documentation you will need so that you can start benefiting from your partnership with us as quickly as possible. If you have any questions about any of the forms, please feel free to contact us at any time.
Again, thank you for choosing to partner with The Phoenix Group.
Sincerely,
Scott Rutledge CEO

* = required

Check which is applicable to you:

Have you ever had credit with us before or purchased from us before?
YesNo

Trade References

Reference #1

Reference #2

Reference #3


Bank References

Reference #1

Reference #2


We declare that the above information is true, correct and complete and is given to induce The Phoenix Group to extend credit. We authorize the Company to make such credit investigation as the Company sees fit, including contacting the above trade references and banks and obtaining credit reports. We authorize all trade references, banks and credit reporting agencies to disclose to the Company any and all information concerning the financial and credit history of my company and myself.




GENERAL TERMS AND CONDITIONS

  1. Payment terms to be determined by The Phoenix Group based on information provided by the applicant.

Remittance of this form indicates an authorization on the part of the credit card holder to charge amounts authorized on written orders faxed to The Phoenix Group. The charges are for the purchase, repair, replacement or other services associated with products purchased from The Phoenix Group including shipping. By indicating OPEN charge, you are authorizing The Phoenix Group to charge you credit card for the total amount of the invoice whether the order placed was written, faxed, emailed, entered via web or verbal.

CardHolder Information

Billing Address

Shipping Address


To induce THE PHOENIX GROUP (“TPG”) to enter into this business transaction and all future transactions between TPG and , (“debtor” ) the undersigned unconditionally guarantees to TPG the prompt payment when due of all monies owed TPG for equipment and/or services sold to the above-referenced business entity. The term “debtor” herein used shall include more than one debtor if so named above, and the term “guarantor” as herein used shall apply equally to more than one guarantor if this instrument is executed by more than one guarantor. This guaranty shall be a continuing, absolute and unconditional guaranty and shall remain in full force and effect until all such indebtedness, obligations and liabilities shall be fully paid. The guarantor agrees that this guaranty shall be directly enforceable against guarantor without resorting to the debtor or exhausting remedies against it/him, and any indulgences, forbearances, or extensions of time of payment with respect to the obligations of the guarantor hereunder, shall not in any way release the guarantor from liability hereunder. The guarantor agrees that in the event a settlement is made with the debtor for less than the amount of the indebtedness actually due TPG, the guarantor shall in no way be released from liability for the balance still due to TPG. The undersigned waives notice of the acceptance hereof and of all other notices or demands of any kind of which the undersigned may otherwise be entitled. The guarantor agrees to pay all costs and expenses, including interest, collection fees and reasonable attorney’s fees and legal expenses paid or incurred by TPG or any assignee of TPG in endeavoring to collect upon the debt or this guaranty in prosecuting any suit against the debtor or in enforcing any rights under this guaranty. The undersigned hereby consents and submits to the jurisdiction of the Circuit Court of the County of St. Charles, State of Missouri, for the purpose of any suit, action, or other proceeding arising out of the undersigned’s obligations hereunder and expressly waives any objection the undersigned may have to venue in any such courts. The undersigned guarantor has carefully read the above and understands its provisions and the obligations created hereunder and agrees that it shall be binding on him and his heirs, executors, administrators, successors and assigns.


  • Each piece of equipment received for repair/refurb is thoroughly tested and checked by a trained technician.
  • If repairs are called for, we replace major components with aftermarket and OEM parts.
  • If a unit requires major repair-printer mech or main board replacement, you will be notified and asked to approve any charges over and above our normal repair price.
  • If unit is not listed below, it is likely that we do not repair that device in house and the unit must go to the manufacturer for repair. Manufacturer repair time is typically longer than The Phoenix Group.
  • Do not send in power supplies, batteries, or sim cards etc. for repairs - they will not be returned.
  • If evidence of customer abuse is found by repair technician warranty will is voided.
LEVEL 3
Repair and Refurb:$69.00

Includes shell change, lenses, keypad, phone cord, 1 roll of paper and all other cosmetics Includes diagnostics, replacement of weak or faulty parts and labor

Refurb Warranty:$49.00

Terminal is under Warranty and needs refurbished as well as repaired. We do not cover refurbishment under our repair warranty, unless out of box failure.

Warranty Repair:$0.00

Warranty repair only can be requested, but must specify no refurbishment, if unit is not in good condition by technician, RMA will be switched to repair & refurb.

Software Repair:$25.00

Software update and test only
Verifone:VX5XX, VX6XX, VX8XX
Ingenico:ICTXXX, IWLXXX, IPPXXX
Pax:S300, S80, S90
Poynt:Sofware repair only

*(Does not include certificate removal. To avoid fee please remove cert prior to sending)

Level 4
Repair and Refurb:$99.00

Includes shell change, lenses, keypad, phone cord, 1 roll of paper and all other cosmetics
Includes diagnostics, replacement of weak or faulty parts and labor.

Refurb Warranty:$79.00

Terminal is under Warranty and needs refurbished as well as repaired. We do not cover refurbishment under our repair warranty, unless out of box failure.

Warranty Repair:$0.00

Warranty repair only can be requested, but must specify no refurbishment, if unit is not in good condition by technician, RMA will be switched to repair & refurb.
Verifone: MX8XXSeries and MX9XX Series
Ingenico: ISC Series

*(Does not include certificate removal. To avoid fee please remove cert prior to sending)

POSSIBLE ADDITIONAL REPAIR FEES

Certification Removal:$25.00

Subject to Information Provided, please ask if you are unsure about the certificate you have



Tamper Removal:$25.00

Also known as chip malfunction, tamper removal only must be approved, or RMA will be changed to repair/refurb as tampers usually have an underlying problem.



Software Repair:$25.00

Poynt repairs only done to software programs, if physical problem or unit not in good condition unit will be set as a manufacturer RMA.



Clean/Test/Rebox:$25.00

Wiped and cleaned, tested then reboxed before shipping back or placed in personal inventory



Rush Repair Fee (ERF):$25.00

Repairs & Encryption RMA’s can be expedited ERF is priced per RMA within a reasonable amount.
Encryption Rush – 24 hours of receive date
Repair Rush – 5 business days of receive date



Damaged Box Fee:$20.00

This fee will be added to unless product comes in good condition boxes with no writing unless approved by representative.



Rebox Service Fee:$20.00

If unit is returned for a credit and the original equipment box is damaged, written on, used as a shipping box or damaged in any way this fee will be assessed to repackage the equipment in an aftermarket box. If unit is returned as an “out of box failure”, this fee does not apply



Scrap Fee:$10.00

This fee will apply to all units that have been requested be scrapped. A scrap certificate may be produced upon request.


I have reviewed the Customer Repair and Refurb Pricing*

All new and refurbished equipment sold by TPG carries a one-year warranty. PAX units have a twoyear repair warranty through TPG. Warranty covers the device’s repair and refurbishment unless warranty deemed void by our technicians due to customer abuse. Devices diagnosed as "no problem found" are subject to diagnostic & RMA fees. Encryptions and downloads are not covered under warranty unless out of box failure or is approved by a TPG representative. Missing or refused packages will be charged $25.00 unless approved. Please see below for detailed warranty information and contact your representative for any questions.

Within 10 days of purchase Replacement Warranty:
Equipment deemed defective purchased and received within 10 days due to out of box failure and/or is not related to purchaser’s provided information or request, TPG will replace at no cost including loads previously requested, issuing a call tag device and overnight shipping. Customer has 30 days to return product before being billed for the replacement in full. All replacement RMA’s will be issued an invoice the following day, at a delayed due date of 30 days. If not received in 30 days, invoice will then be charged and additional replacement fees may be applied.

Within 30 days of purchase Replacement Warranty:
Equipment deemed defective purchased and received within 30 days due to out of box failure and/or is not related to purchaser’s provided information or request, TPG will replace at no cost including loads previously requested, issuing a call tag device and ground shipping. Customer has 30 days to return product before being billed for the replacement in full. All replacement RMA’s will be issued an invoice the following day at a delayed due date of 30 days. If not received in 30 days, invoice will then be charged and additional replacement fee’s may be applied.

Return for Credit:
Equipment or products can be returned within 30 days of purchase for credit by RMA request only. Items must be returned in same condition as shipped. Items returned are subject to a restocking fee as well as other fees on a case by case basis. Unit must be returned with RMA # is clearly visible on outside of shipping box with original packaging with all necessary cables and parts. Products past 30 days cannot be returned unless approved under the discretion of a TPG representative. Some fees and products are not available for return. SIM cards are not available for return, as well as any services TPG provided such as encryption or deployment..

Within 1 Year of purchase Repair Warranty:
Terminals purchased directly from TPG can be repaired at no cost within 1 year of purchase, if not caused by customer abuse/damage. This does not include encryption, download, shipping or refurbishment with the sales warranty. RMA’s must be requested as REPAIR ONLY NO REFURBISHMENT. The terminal must be approved in house as in good condition before customer will be excluded from this fee. All items not seen as in good condition will be changed to repair/refurb. Some terminals are not able to be fixed in house and or may need to go to the manufacturer additional repairs. Please note manufacturer time frame may take longer and are not guaranteed by TPG.

Please review these terms and conditions carefully. The Rutledge Company doing business as The Phoenix Group (“Seller”) and the party placing the order with The Phoenix Group, including any individual issuing a personal guarantee for payment, (“Buyer”) agree that the standard terms and conditions contained herein (the “Agreement”) shall govern all purchases placed on or after August 1, 2016. Buyer accepts the terms and conditions of the Agreement by placing an order with Seller after the foregoing date.

  1. PAYMENT TERMS
    1. Pricing: Seller’s prices may change from time to time. Seller’s prices are set at the time Buyer’s order is placed. Buyer agrees to pay all amounts for products ordered at the price set at the time the order is placed, including all sales, use, and other taxes and delivery charges.
    2. Delivery: Delivery shall be as mutually agreed between Seller and Buyer. Seller shall make reasonable efforts to meet any agreed delivery date. However, all delivery dates are estimates and Seller shall not be liable to Buyer for its failure to meet any estimated delivery date.
    3. Payment: Unless the Buyer is approved to make purchases from Seller on credit, prepayment will be required for all purchases before delivery of the product to Buyer by Seller. If the Buyer is approved to purchase items from Seller on credit, then Buyer will receive an email from Seller stating the timing for Buyer to make payments. Overdue invoices shall bear interest at the lower rate of one and one half percent (1 ½%) per month, or the highest rate allowed by applicable law. In the event of any default for nonpayment or a returned check or refusal of any institution to honor the prepayment, Seller shall have no obligation to fulfill any current or future orders and may obtain the return of any products in transit with a carrier until such time as all outstanding amounts, including interest and fees, are paid.
  2. WARRANTY
    Seller’s Warranty Policy is set forth in Appendix A for new products, repairs and refurbished products. Except as expressly set forth in Appendix A, Seller makes no warranties or representations, express or implied, including but not limited to, the implied warranty of merchantability.
  3. RETURNS
    Returns shall not be accepted and no refunds or credits will be issued unless Buyer strictly complies with Seller’s return policy set forth in Appendix A.
  4. MISCELLANEOUS

    1. Attorney Fees and Costs: Seller shall be entitled to an award of attorney fees, litigation costs, and all costs associated with any and all efforts to establish and collect amounts owed by Buyer for purchases from Seller.
    2. Interest: Seller shall be entitled to an award of interest on all unpaid amounts at the lower rate of one and one half percent (1 ½%) per month, or the highest rate allowed by applicable law.
    3. Choice of Law: This Agreement shall be construed under the laws of the State of Missouri.
    4. Venue Selection: Any action brought to enforce this Agreement or in any way related to the purchase of products from Seller by Buyer shall be brought in the Circuit Court of St. Charles, State of Missouri or the United States District Court for the Eastern District of Missouri, Eastern Division. Buyer hereby waves any and all objections that Buyer may have to such venue.
    5. Entire Agreement: This Agreement, Appendix A and the invoice for each purchase shall constitute the entire agreement between the Buyer and Seller. This Agreement shall not be modified except in writing executed by an authorized agent of the Seller.
    6. Modification: Seller reserves the right to make changes to this agreement from time to time. Any changes to this agreement shall apply to all orders placed after adoption of the new terms and conditions and notice to Buyer.
    7. Severability: Should any provision of this Agreement be held by a court of competent jurisdiction to be unenforceable, such holding shall not affect the validity of the remainder of this Agreement, the balance of which shall continue to be binding upon the Parties.

    ACCEPTANCE.
    By placing an order after receipt of these Standard Terms and Conditions, Buyer accepts the terms of this Agreement.



Please note that all applications require a 24-48 hour setup and approval turnaround time.
Once approved, an email will be sent to the email address provided on the application which will include credentials and information.
Thanks, and we look forward to working with you!